MEDICAL PROFESSIONAL LIABILITY | ALTERNATIVE RISK SOLUTIONS

Dear Broker Partners,

We'd like to share a few Curi updates about products and services designed to simplify things for you and your clients. 

MPL Policy Payment Assistance to the Hurricane-Impacted

While practices and their patients continue to recover from the impacts of the recent hurricanes, please know Curi is closely following all State of Emergency Bulletins related to Hurricanes Helene and Milton, ensuring that invoicing and cancellations for nonpayment are handled appropriately. 

As needed, clients can deactivate their automatic premium withdrawals under “Access Invoices and Manage Payments” via the Curi Payment Portal. If your clients make their payments manually, they can contact us for assistance at ar.invoices@curi.com.

Main Phone Number Update

As of Wednesday, November 6, all calls are being directed through our new number, 800-328-5532. No calls will be lost. Anyone calling former Curi 800 numbers will be redirected to our main client support team who are ready to answer questions live or direct your calls to the appropriate teams.

Revamping Our New Client Onboarding Email Journey

As we continue to welcome new clients to Curi, we want to ensure they have an informative and shared experience. Therefore, we are introducing a new client onboarding email journey which will launch this month. The journey will:

Go to all new Curi policyholders
Have a total of 6 messages to be sent once a month
Customized messages per audience segment (i.e., physician, admin, hospital/LTC)
The messages cover the primary topics current clients have found most useful:
- Claims/early intervention (how to file a claim, resources)
- How to use the client portal and payment methods (message by segment)
- Getting the most from Curi.com  (risk resources, payment, claims form, etc.)
- Curi Advisory
- Curi benefits
- What to expect at your renewal

In addition to the revamped email journey, we’re also updating the onboarding webpage with the topics above and more. This page will be accessible to clients through the email journey.

Pennsylvania Rate Filings Reminder

While analyzing rates within any region, we strive to remain as fair as possible while maintaining run-of-business requirements. As such, and effective December 1, 2024, we must institute rate revisions to the Physicians & Surgeons Claims Made, Claims Made Plus, and Occurrence programs in the state of Pennsylvania. See our Q3 broker update for details.

We also wanted you to be aware that PA has issued a Medical Care Availability and Reduction of Error Fund; Notice of and Amount of Assessment Action bullet which provides notification of an annual assessment to be levied in 2025. See the bulletin for details.

Curi Advisory Practice Consulting Outreach

Our Curi Advisory team will be reaching out to some of our joint small-to-mid-sized client practices across the U.S. in the coming weeks, letting them know about the expanding set of consulting solutions that we can offer practice leaders to help them protect, optimize, and grow their businesses. The team will share more about our core services in the areas of Financial Consulting, HR & Staffing Solutions, Operational Efficiency, and Strategic Growth.

Visit the Practice Consulting page of our website to learn more (plus watch some recent client testimonial videos!). You’re also welcome—and encouraged—to reach out to Curi Advisory’s CEO, Brad Diericx, with any questions.

Net Promoter Score (NPS)

We have found that the best way to know if we are meeting, and hopefully exceeding, our broker partner's needs and expectations (and those of their clients) is to ask. Our survey is composed of two core questions that will help us understand your overall satisfaction with Curi. Your responses will be anonymous and will take 2 minutes to complete. If you haven’t had a chance to complete this yet, we’d appreciate your time and input.

NOTE: Personalized link will show here only for broker partners

Meet More of the Curi Team

Kristi Wright, MBA, CPCU, AIC

Kristi is Senior Vice President of Claims for Curi Insurance, a business unit of Curi Holdings, Inc. Kristi rejoined the company in 2015 after previously working there between 1993 and 1998.

In her role, Kristi manages the claims department and strategy and leads a team of
attorneys, nurses, and insurance professionals focused on medical malpractice.
Kristi’s background in economics enables her to use analytics to improve case
outcomes for healthcare providers and Curi. Every day, Kristi partners closely with
Curi’s Business Development, Risk, and Underwriting Teams to ensure the best
products and services are available to clients. Kristi is passionate about serving
physicians and providers during one of the most stressful times in their careers; she
is committed to defending good medicine and works tirelessly to achieve the best
possible case outcomes for clients.

An avid traveler, Kristi and her husband Drew have two grown daughters and live near Charlotte, North Carolina.

Be sure to follow Kristi on our blog.

Diego Rojas, JD, AIC

Diego is the Vice President of Claims for Curi-West for Curi Insurance. He joined Curi in January 2023 following the acquisition of Michigan Professional Insurance Exchange (MPIE). At MPIE, Diego served as Director of Claims Operations and Staff Attorney. With over 20 years of litigation experience in Maryland, Michigan, Virginia, Washington, D.C., and federal courts, Diego brings extensive expertise to his current role.

At Curi, Diego plays a key role in guiding the Claims Department through complex case files, provides tailored support to clinicians throughout the claims process, and
collaborates closely with Business Development, Risk, and Underwriting colleagues.
Diego is committed to maintaining high standards in medical care and defending good medicine.

Active in the medical professional liability industry, Diego frequently presents at
national conferences on claims issues and has been recognized by Super Lawyers
Magazine as both a Super Lawyer and a Rising Star. Outside of work, Diego enjoys
spending time with his wife and children; they remain active year-round—skiing in the winter and engaging in fly fishing, pickleball, and boating in the summer.

Read Diego’s blog on understanding the timeline of a medical malpractice lawsuit.

Crystal Mezzullo, JD, RN

Crystal is Vice President of Claims-East for Curi Insurance, a
business unit of Curi Holdings, Inc. Before completing her law degree, Crystal
worked as a hospital nurse; after graduation, she focused on insurance
defense, specifically the representation of healthcare providers, including
physicians, nurses, and hospital systems.

Since April 2015, Crystal has worked as a Claims Attorney at Curi, focusing on
clients with a multi-state presence. In her role, she leads a team of insurance
professionals, attorneys, and nurses who work closely and collaboratively with
outside defense counsel to provide top-notch representation to clients. Crystal
and her team are focused on detailed case oversight, defending the good
medicine of providers and their practices, and maintaining service excellence.

Outside of work, Crystal enjoys live music, reading, spending time in the
mountains of North Carolina with her husband and teenage daughter, and
hiking with her dog, Kevin.

Some Light Reading on a Hot Topic for Your Clients:

Litigation Education

At Curi, our core claims philosophy is “We Defend Good Medicine,” which means we are committed to supporting our clients during some of the most challenging times in their careers. Through our client interactions and our partnership with Dr. Gita Pensa, creator of the popular podcast, “Doctors and Litigation: The ‘L’ Word,” we have reinforced the need for us to ensure our clients clearly understand the litigation process.

Our new blog series covers essential topics such as the litigation timeline, roles of claim consultants, defense attorneys, and peer consultants, as well as detailed explanations of depositions, mediation, trial, and the appeals process. Hear from our internal experts as they break down the litigation process.